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Delivering a Seamless Customer Experience with Multi-Channel Support


Aberdeen Group Report: Delivering a Seamless Customer Experience with Multi-Channel Support

Aberdeen Group Report: Delivering a Seamless Customer Experience with Multi-Channel Support

In this study, the Aberdeen group surveyed 180 service professionals and identified patterns and metrics benchmarks that distinguish Best-in-class companies from the average performers. Leading organizations deliver consistent and effective customer experience no matter what channel is being accessed by the customer providing not only higher satisfaction but also reducing the operational costs.

 

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