Skip to main content

Knowledge Management: The Backbone of Successful Social Media and Mobile App Service Delivery


Knowledge Management: The Backbone of Successful Social Media

In this webinar learn how multi-channel service centres, including social media and mobile applications, are delivering enhanced customer and agent experiences through the enablement of Knowledge Management systems from Dr Catriona Wallace, Director, Fifth Quadrant and Knowledge Management expert, and Vikas Nehru, VP Product Marketing, KANA.

Complete the form to view now!