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Beyond Social Media Monitoring: How leading brands are capitalizing on VOC


Beyond Social Media Monitoring: How Lead Brands Are Capitalizing on VOC

Is your organization good at listening? Do you know what customers are saying about your brand online? Are you good at gaining insights into customer sentiments?

In this webinar, hear Gleanster Research Director, Jeff Zabin, and KANA CMO, James Norwood, discuss how brands are engaging with customers on social media. They highlight the advantages of social media monitoring to increase customer satisfaction, and protect and enhance brand reputation.

 

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