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ING Case Study: Blending Knowledge with Process - The Recipe for Contact Center Success


ING Case Study: Blending Knowledge with Process - The Recipe for Contact Center Success

During this webinar, you will hear from ING, a KANA customer, about how it integrated information and knowledge management into its agent experience. Watch first hand a demo of the actual desktop that ING customer service reps use on a daily basis. You will also learn how LAGAN knowledge-infused processes provide context to improve decision making and to better blend customer information with transactional data.

 

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