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Search is an Indication of Failure


Search is an Indication of Failure

Customers are opting for Web self-service more often and using search to answer their own questions. But, what is the true value of search and how is it best applied in customer service departments?

In this webinar, you will see examples of where search works and where it fails. We cover new context-driven approaches for search and discuss best practices for Web self-service.

 

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