Simplicity is hard to find. It is a rare and cherished thing in the eyes of a consumer. Having to contact a supplier at all for some kind of customer service is, in itself, complicating consumers’ lives. Making customer service interactions simple, therefore, in every way possible, should be a goal of every customer service organization. While great Web and mobile self-service can go a long way, agent-delivered service is still in high demand and must be delivered with speed, efficiency and personalization.
During this session, you will learn:
- Today’s challenges of customer service organizations
- Trends and predictions on how customer service will evolve
- How organizations like Vistaprint face those challenges and simplify interactions
- Practical ideas on how you can simplify your customer service in the short term
Watch this webinar to find out how!