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Smarter Engagement – More Personal, More Productive, More Predictable


Smarter Engagement – More Personal, More Productive, More Predictable

Event Details

What's New in KANA Enterprise 14R1

 

What: A 30-minute complimentary webinar, "Smarter Engagement – More Personal, More Productive, More Predictable"

Presenters: Ian Jacobs, Senior Analyst at Forrester Research and Scott Hays, Vice President of Solutions Marketing at KANA®, A Verint® Company

Your customers don’t care about channels. They simply choose the most convenient way to contact you based on who they are, where they are, what device they own and what problem they are looking to solve. And they’re expecting your best customer service every time. Is your organization prepared to deliver?

By routing your customer to the most appropriate agent — not just the next available one — based on the customer, the channel and the issue at hand. When that happens, everyone wins. It’s smarter engagement.

Join guest speaker Ian Jacobs, Senior Analyst at Forrester Research and Scott Hays, Vice President of Solutions Marketing at KANA®, A Verint® Company, as they explore today’s customer demands, the effect of omnichannel sales and service, and the impact smarter engagement can have in driving more personalized and contextual experiences and engagement.