Unlocking the Power of Web Self-Service
Web self-service is a capability that clients increasingly expect businesses to provide. Enabling such technology however is not just an effort solely designed to delight customers or to provide them with another channel for issue resolution. The effective integration of web self-service as a part of a company's overall customer experience management efforts can also have a significant impact on their ability to both convert and retain more clients, whilst also reducing their overall service delivery time and costs.
Watch this webinar to find out how!