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KANA is a Leader Among Dynamic Case Management Vendors


The Forrester Wave: Case Management

Forrester Research, Inc. considers Dynamic Case Management a highly structured, but also collaborative, dynamic, and information-intensive process that is driven by outside events requiring incremental and progressive responses from the business domain handling a case.

According to the firm, Leaders in its 38-criteria Dynamic Case Management evaluation provide a strong balance across both runtime and design time case management capabilities, and demonstrate strong product and go-to-market strategies.

Forrester recognizes KANA Enterprise as a Leader in this evaluation and cites it for “[bringing] knowledge management to a new level,” pointing to its data/records view that allows case workers to operate independently of a running case, and its wizard for setting up case actions that are “best in class.”

 

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