Technology Manufacturers - Customer Service Challenges Profitability
The highly competitive world of technology manufacturing requires manufacturers to find solutions that will help them reduce their operating expenses. Customer service represents a significant cost center as the complexity of products and the rapid pace of product change drive up service and field dispatch costs. Successfully reducing service costs while meeting customer demands for service quality requires the ability to conduct interactions that produce high rates of first call resolution as well as expand self-service effectiveness so that customers can resolve problems on their own.
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