Design Agent Workflows and Customer Experiences in Minutes
How do you make sure your customers are having good service experiences with your brand? You measure the experience and adapt accordingly. Process improvement is a cornerstone of the Design-Orchestrate-Listen methodology of KANA's Enterprise platform. Using point-and-click visual modeling and deployment tools, service managers can design and orchestrate agent workflows and customer Experience Flows™ in minutes. Listen to the outcome. Adapt. Repeat.
Read this white paper to find out how you can gain total control of the service experience.
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