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Knowledge Management: The Backbone of Successful Social Media and Mobile App Service DeliveryLearn from thought-leaders and hear what your peers in the field are saying about knowledge management. Below is a list of webinars you'll gain access to once you complete the form to the right.
- The New KM: The Heart of a Multi-Channel Customer Experience Roundtable
- ING Case Study: Blending Knowledge with Process - The Recipe for Contact Center Success
- Xerox Case Study: Six Best Practices for Agent Knowledge Management
- The Search is On. Optimizing Search Operations for the Customer Service Environment
- Using Knowledge Management in the Real World