Achieve the Impossible


Improving customer satisfaction means increasing operational costs, right?  Wrong.  KANA’s software solutions help you deliver market leading customer engagement across all your channels, from web to telephone, while reducing your costs.


KANA’s insurance customers have:

•    Saved $32 million in operational expenses
•    Reduced average processing time by 60%
•    Improved customer satisfaction by 30%

Giving you a Competitive Edge


KANA has joined forces with Wipro, a global leader in the delivery of insurance services and solutions, to help give companies like yours an edge in an increasingly competitive market.


Now, more than ever, you need to get your customer engagement right, first time, on ever channel.


Download our datasheet to learn how the KANA and Wipro collaboration can help you:


  • Stand out from the crowd
  • Increase customer satisfaction and loyalty scores
  • Reduce your cost per claim
  • Reduce your cost of IT per policy

Additional Resources


By Peter Whibley, KANA's Product Marketing Manager
"When it comes to customer experience, the insurance industry has a problem — touch points. I don’t think I’m unique in saying that I seldom contact my insurance company..."

Read the blog »


View our Infographic to see even more of the benefits our Insurance clients have experienced with KANA


Get infographic »

Customer Case Study

Learn how IAG gained a 50% higher conversion rate for premiums written online, and saved $1 million in 12 months

Read more »