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Beyond Social Media Monitoring: Are You Listening?


Beyond Social Media Monitoring: Are You Listening?

Launching and managing an effective social media listening program has become a strategic imperative. In this webinar, Jeff Zabin, bestselling author and research director at Gleanster, shares the latest research on best practices in generating actionable insights from the voice of the customer, based on the experiences of hundreds of Top Performers in the retail, financial services, consumer products, travel and telecommunication industries.

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