Bernard Fenton, Head of Customer Management at Derby City Council and David Moody, Head of Worldwide Product Strategy at KANA, a Verint® Company, discuss how to better understand and tackle the common barriers to channel shift and leverage practical solutions from Derby City Council to address these challenges for improved economic outcomes in government organisations.
Join this complimentary webinar to learn how to:
- Understand your customers’ current channel preferences
- Set performance targets by transaction by channel
- Monitor FTE savings and/or capacity release
- Review your Digital First performance
- Celebrate your success
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