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LAGAN Social CRM


LAGAN Social CRM

With growing popularity of social media, call centers need tools to listen and respond to the public in new ways. The transparency of interactions, volume of discussions and variety of online venues where conversations can very quickly gain momentum all pose significant challenges to customer service agents productively engaging citizens on social media.

In this webinar we introduce LAGAN Social Listening and Response software to monitor, analyze and engage citizens across social channels with an emphasis on spotting early trends and diffusing problems before they spiral out of control.

 

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