Embedded geo-location services are important to government call centers. Having specific location information on reported issues saves time and money. However, differences between global mapping systems on mobile handsets vs. agent desktop software prevent mobile phones from passing geo-spatial information to the agents.
Hear how LAGAN software overcomes this limitation, enabling the convergence of information to:
- Make it easier for citizens to report issues, thus encouraging more involvement in their community
- Facilitate a faster, more efficient response by public workers
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