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Managing Planned and Unplanned Events

Managing Events Both Planned and Unplanned

What happens when a disaster strikes your city? Do you have the appropriate systems and training in place to efficiently serve residents?

In this webinar, you will hear from the city of Boston’s director of constituent engagement, Justin Holmes, about enabling fast response to a sudden disaster with LAGAN CRM software. You will also hear KANA director Steve Carter present customer examples for:

  • Monitoring/tracking citizen requests
  • Communicating and alerting citizens (rumor control)
  • Tracking of people and resources
  • Post-disaster lessons learned


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