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The New LAGAN Enterprise - Designed for the Digital Customer in an Age of Austerity


The New LAGAN Enterprise Designed for the Digital Customer in an Age of Austerity

Lowering costs, improving efficiency and improving customer engagement are consistent themes for public sector call centers, but what is new and different today? In this webinar you will learn how new capabilities in mobile customer service for employees, integrated knowledge management, and analytics / reporting enable service innovation that helps meet the growing expectations of your citizens to keep your call center in sync with your community.

 

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