311: Good Service Is Smart Business
Some cities have hundreds of phone numbers for accessing city services—some have thousands. For citizens in need of service it's a maze and the easy way out is to dial 911.
In fact, reducing call volumes to emergency contact centers was the initial reasoning behind 311. Now 14 years later, 311 has evolved into a primary gateway to government services and key to constituent satisfaction.
Cities that have implemented 311—consolidating call centers, monitoring service requests for service improvement, and tracking trends for better budgeting—are saving millions of dollars through operational efficiencies.
Read about the success of 311 in Chicago, San Francisco, Minneapolis and other cities.
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