Service-Oriented Architecture—the cure for IT rigidity
As an organization grows and evolves, applications accumulate—each designed to solve a specific problem, add new features or cope with technological developments. Not designed to work in harmony, however, they remain disconnected, resulting in a rigid IT infrastructure that hampers efficient process.
For G2C organizations it means that service processes—and hence the service experience—cannot be adapted in step with evolving citizen needs, and that workers are unable to obtain a unified view of the people they are serving.
IT assets built up this way are costly to update—but also costly to abandon. Service-Oriented Architecture, or SOA, provides a solution. SOA enables you to leverage existing IT investments and make better use—and reuse—of the data stores you already have.
Lagan, a division of KANA, has built its solutions around SOA, enabling you to take advantage of all it offers.
Complete the form for a free industry brief on SOA and Lagan solutions.