Overcoming the Barriers to Channel Shift
Government organizations worldwide are transitioning to online self-service as a way to deliver public services cost—efficiently through the channels citizens use in their everyday lives—smartphones, PCs, tablets, etc.
However, just as the fast pace of technology is opening up new opportunities, it's also posing inevitable challenges.
What are the implications of the proliferation of new devices? How do you balance convenient online access to services against the need for secure access?
Find out what's needed for a successful transition to new media.
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