Natural Language Processing

  

Understand the online conversation using text analytics

Understand the online conversation using text analytics

Your customers are online sharing their opinions about your products and services with you—and the rest of the world. You better be listening! :) However, the unstructured text from social media, email and online feedback can't be properly understood with conventional data analysis.

Using natural language processing (NLP), text analytics allows you to understand context and sentiment, and pinpoint topics in unstructured text. Going well beyond simple social media monitoring, text analytics enables a true understanding of the voice of the customer. Millions of comments and conversations can be analyzed in real time to give you the actionable insights needed to deliver better service experiences.

Learn how to drive knowledge from customer feedback and social media using text analytics.

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